TERMS AND CONDITIONS

Prodatek Multiventures Limited (PML) reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.

By ordering PML service by telephone, e-mail, Whatsapp or its website the Client agrees to be bound by PML terms and condition.

Definitions

1.1. In these Terms of Business the following definitions apply:

“The Company”, “We”, “Us”, “PML” – means Prodatek Multiventures Limited.

“Client” – means the person, firm or corporate body to whom the cleaning services are provided by the Company.

“Service” – means the cleaning services carried out on behalf of the Company.

1.2. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.

1.3. The Headings contained in these Terms are for convenience only and do not affect their interpretation.

  1. REGULAR HOME AND OFFICE CLEANING SERVICES
  • Minimum of 2hrs per cleaning visit.
  • PML provides regular home and office cleaning at a flexible rate organized on weekly or fortnightly basis which may be charged weekly/monthly.
  • PML reserves the right to suspend cleaning services if weekly, monthly or quarterly payment has not being received for the previous week, month or quarter cleaning.
  • If any estimates of how long it will take our operatives to do the job required are being provided, that is only an estimate based on the average time it takes to clean a home or office of similar size to the Client’s, it is difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.
  • Client agrees to provide water and electricity needed for the required work, If the Client cannot provide water and electricity and asks PML to provide, he/she understands that an applicable charge will be attracted.
  • PML can provide the client with extra services such as window cleaning, pool cleaning, upholstery and furniture cleaning, fumigation, etc. NB: such services must be requested in advance and additional fees will be incurred when such services are requested.
  • PML reserves the right not to continue with the job if:
    • It is found that the material to be cleaned or treated is not suitable for cleaning or treatment.
    • If water or power is not available or has not been arranged for with PML.
    • If there is interference in the work from the Client or any other person.
  • If the Client premises are above the third floor of a building with no lift additional charge of N00 will apply

 

The Company shall not be liable for failure to carry out work if prevented from doing so as a result of any circumstances beyond the company’s control. The Client may have to reschedule for any work not actually undertaken by the Company in such circumstances as there will be no refund.

 

  1. END/BEGINING OF TENANCY CLEANING/ONE OFF CLEANING/ POST CONTRUCTION CLEANING
  • Minimum of 4 hours per cleaning visit.
  • If any estimates of how long it will take our operatives to do the job required are being provided that is only an estimate based on the average time it takes to clean a property of similar size to the Client’s, it is difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.
  • Client agrees to provide a task list, water and electricity required to carry out the service, unless other arrangements have been made.
  • The client understands that the price he/she has been quoted, is for general cleaning and does not include anything apart from cleaning.
  • If a PML operative needs to collect keys from a third party’s address outside the premises where work is to be carried out then charges may apply.
  • PML reserves the right not to continue with the job

(i) If it is found that the material to be cleaned or treated is not suitable for cleaning or treatment.

(ii) If for example water or power is not available or has not been arranged for with PML.

(iii) If there is interference in the work from the Client or any other person.

  • If the Client premises are above the third floor of a building with no lift additional charge of N00 will apply

 

The Company shall not be liable for failure to carry out work if prevented from doing so as a result of any circumstances beyond the company’s control. The Client may have to reschedule for any work not actually undertaken by the Company in such circumstances as there will be no refund.

  1. CARPET, UPHOLSTERY AND FURNITURE CLEANING SERVICES
  • All carpet, upholstery and furniture cleaning orders are subject to N00 minimum call out charge.
  • PML reserves the right to amend the initial quotation should the Client’s original requirements change.
  • Differences in excess of 10% will be discussed with the Client prior to the start of the work and may incur additional charges.
  • If the Client has a dog, cat or other hairy animal slowing down the cleaning process additional 20% extra charge will be added to the service price.
  • If water extraction is required due to flooding 30% extra charge will be added to the service price.
  • If the Client premises are above the third floor of a building with no lift additional charge of N00 will apply.
  • PML reserves the right not to continue with the job if:
    • It is found that the material to be cleaned or treated is not suitable for cleaning or treatment.
    • If water or power is not available or has not been arranged for with PML.
    • If there is interference in the work from the Client or any other person.

The Company shall not be liable for failure to carry out work if prevented from doing so as a result of any circumstances beyond the company’s control. The Client may have to reschedule for any work not actually undertaken by the Company in such circumstances as there will be no refund.

  1. PAYMENTS
  • Payment is required at least 24hours before the scheduled date of the cleaning.
  • Payment can be made via transfer or bank deposit payable to only the account details provided in the invoice.
  • The Client will be responsible for all bank charges.
  • The Client’s agrees and authorizes PML to charge any outstanding amount owed to PML with regards to the cleaning services provided plus traffic charges (if any) and up to the total amount of the booked services.
  • Client understands that ‘late payments’ may be subject to work date rescheduling.
  • If payment is not made after 14 days of invoice issuing then the account will be passed to a collections agency, after which a charge of 5% plus the initial invoice due will be added.
  • All payments must be made in Nigerian naira (and kobo).
  1. COMPLAINTS AND CLAIMS
  • Client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.
  • PML requires the presence of the Client or his/her representative in the beginning and at the end of the cleaning session so an inspection can be carried out and if any corrections are needed, it should be made on the same day. If a Client is not completely satisfied with the cleaning services, PML will re-clean any areas and item/s before the completion of the service on the same day
  • If the Client has scheduled an inventory check then it must be scheduled to commence within 24 hours after the cleaning job has been done.
  • PML may take up to 5 working days to respond to a complaint.
  • PML will not accept a complaint based on an Inventory check report filed more than 24-hour after the cleaning session.
  • Complaints are accepted in writing (letter, email or Whatsapp). Complaints must be reported on completion of service or in the following 24-hours.
  • All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewelry, items of sentimental value, art and antiques.
  • Client should understand that carpets often will not have a consistent appearance after cleaning by reason of differences in wear and tear. Sunlight will sometimes cause fading in areas of the carpet and cleaning cannot rectify this. Stains are not always visible before dirt is removed and it may not be possible to remove those stains completely. PML will use its best efforts to provide a good result but Clients are required to be aware of these limitations which are common to all cleaning operations.
  • In case of damage PML will try to repair the item(s) if it is proven that the damage is caused by PML personnel(s).
  • PML reserves the right not to be responsible for:
    • Delay of a cleaning visit due to a traffic congestion.
    • Job not complete due to lack of water or power in full working order provided or arranged for by the Client.
    • Third party entering or present at Client’s premises obstructing the cleaning process.
    • Accidental damages of fragile and highly breakable items.
    • Anything that may break down or stop working at any time such as: dishwasher, washing machine, oven, cookers, extractor fans, fridge, freezer, etc
    • Any other item’s instability of which the Client is already aware of, such as bathroom appliances or any fixtures. The Client is obliged to warn the Company or the cleaner about appliances that are poorly fixed or not in full working order.

 

 

 

  1. CLIENT SATISFACTION

 

  • Client understands that he/she is not entitled to any refunds.
  • If the Client is not satisfied with the cleaning service provided and a complaint has been placed in the stated 24 hours after the job has been completed, PML reserves the right to return a cleaner and re-clean any areas and items to Client’s satisfaction. Therefore the Client must allow the cleaner to be returned and he/she should be present at all times during the re-clean visit.
  • PML reserves the right to return a cleaner not more than once.
  1. CANCELLATION/RESCHEDULING

 

  • Client may cancel the scheduled cleaning at least 24 hours prior to the agreed date.
  • Client agrees to pay 50% of the quote as a cancellation fee if he/she cancels or changes the date less than 24 hours prior to the scheduled appointment.
  • Clients agrees to pay 30% of the quote as a rescheduling fee in the event of a lock-out; no one home to let our cleaners in, no water or power available at Client’s premises or problem with clients keys (If keys are provided they must open the lock without any special efforts or skills).
  1. AFTER CANCELLATION OF THE CLEANING SERVICEBy entering into a service agreement with PML, the Client agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the Client by the company. If the Client wishes to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of N15,000.00 per job.These terms and conditions shall be governed by the relevant Nigeria law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of Nigeria. PML reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.