TERMS AND CONDITIONS

Prodatek Multiventures Limited (PML) reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.

By ordering PML service by telephone, e-mail, Whatsapp or its website the Client agrees to be bound by PML terms and condition.

DEFINITION OF TERMS:

A.DEEP CLEANING: As contained in the checklist  

B.SURFACE CLEANING: As contained in the checklist 

C. CARPET, UPHOLSTERY AND FURNITURE CLEANING SERVICES

 In these Terms of Business the following definitions apply:

“The Company”, “We”, “Us”, “PML” – means Prodatek Multiventures Limited.

“Client” – means the person, firm or corporate body to whom the cleaning services are provided by the Company.

“Service” – means the cleaning services carried out on behalf of the Company.

Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.

The Headings contained in these Terms are for convenience only and do not affect their interpretation

The contractual estimates are arrived at on the basis of either physical inspection description on phone, e-mail, Whatsapp and the terms and conditions herein are deemed communicated via this medium.The nature of cleaning to be rendered is as defined in the estimates and it is arrived at on the basis of client task list/ information provided by client.

Our Terms and Conditions are stated below;

1. The clients are to provide clean water and electricity for the purpose of this cleaning and where clients wants Prodatek to make alternative arrangement,the client take responsibility for the cost of such arrangement which should be made at least 48 hours prior to the date schedule for the commencement of cleaning.
2. Prodatek is bound to reschedule cleaning at a cost to the client The cost of such postponement or reschedule  shall be 20% of the estimate which shall be added to the cost of the job and payable before the next cleaning schedule if:
a. Ifound that the material to be cleaned or treated is not suitable for cleaning or treatment.
b. If clean water or power is not available or has not been arranged for with PML.
c. If there is interference in the work from the Client or any other person or on event of a lock-out; no one home.
d. If commencement of job is unnecessary delayed by client 2 hours above the agreed time.

3. All Client premises that are above the third floor of a building with no lift attract additional charge of N2000 per day.

4. Prodatek Multiventures Ltd shall not be liable for non completion of work at the expired date or failure to carry out work if prevented from doing so as a result of any circumstances beyond the company’s control and this shall be communicated to the client through the designated channel

5. The Client may have to reschedule for any task not actually undertaken by the Company before quote.

6. The client is under obligation to tame their pets or other harmful animals prior to the commencement of work as Prodatek will sue for damages for any harm done by this animals, with an additional 20% charge on the total estimates for the jobs for every hour of delay caused by this animals If the delay is less than an hour the rate could be apportioned or such job reschedule at a cost to the client.
7. The Client is obliged to warn the Company or the cleaner about appliances that are poorly fixed or not in full working order and ensure that all fragile and highly breakable items are well secured or removed including but not limited to cash, jewelry, items of essential value, art and antiques.

8. If water extraction is required due to flooding 15of the total estimates will be charged as additional charges for the extra services.

9. Clients are expected to make 80% of the total invoice value for the job as upfront payment before Prodatek can be mobilized to site while the retention (balance) should be paid within 24 hours of completion of the task.
A. Client’s payment has validity of 4 weeks and subject to maximum of 3 reschedules within the validity period.
10. No refund shall be made for any cleaning contract cancelled by the client after the payment has been made, while Prodatek is expected to be informed at least 48 hours prior to the commencement of cleaning for any changes in the agreed commencement date for the cleaning. The client’s preferred commencementdate is valid only after the payment is made.
11. Payment is required at least 48 hours before the scheduled date of the cleaningand this can be made via transfer or bank deposit payable to only the account details provided in the invoice.

12. The Client’s agrees and authorizes PML to charge any outstanding amount owed to PML with regards to the cleaning services provided plus additional cost incurred by Prodatek in the course of claiming the outstanding due.

13. Client understands that ‘late payments’ may be subject to work date rescheduling.
14. If outstanding payment is not made within 7 days after completion of job,Prodatek Multiventures Ltd is obliged to engage a collection agency for such outstanding, after which a charge of 5% plus the initial invoice due will be added for every day the invoice remains uncleared.

15. PML requires the presence of the Client or his/her representative at the beginning of the cleaning session and while rounding-up so an inspection can be carried out and if any corrections are needed, PML will re-clean any area(s)and item/s before the completion of the service.

16. Clients are expected to inspect and certify the work done at the completion of the cleaning job while Prodatek will only entertain reasonable complaints made within 12 hours after completion of cleaning session.

17. For the purpose of carpet cleaning IF contained in the estimate: The Client should understand that carpets often will not have a consistent appearance after cleaning by reason of differences in wear and tear. Sunlight will sometimes cause fading in areas of the carpet and cleaning cannot rectify this. Stains are not always visible before dirt is removed and it may not be possible to remove those stains completely. PML will use its best efforts to provide a good result but Clients are required to be aware of these limitations which are common to all cleaning operations.